Licensing Specialist I

Are you a great communicator, have patience and empathy, and are a natural problem solver? Do you like to pay attention to detail and thrive with time management? If so, we can help teach you the rest to be a successful Licensing Specialist! If you are looking to make a difference and drive your success, you have come to the right place. As the number one Department of Transportation (DOT) in highway performance and cost-effectiveness in the nation, there is no better time for you to join our team where the work you do along with our mission to safely move people and goods positively impacts the citizens and the traveling public in North Dakota.We are seeking a highly motivated, responsible, and customer service-oriented individual to join our team as a Licensing Specialist within the Motor Vehicle section. As a Licensing Specialist, you will be responsible for providing technical information in response to diverse inquiries regarding motor vehicle registration, titling, tax, leases, policies, and motor carrier programs from external or internal customers in person, over the telephone, by fax, email, or mail.The successful candidate must be able to multitask and make on-the-spot decisions while customers are waiting in line or on the phone and have the ability to provide technical assistance and/or information on the interpretation of statutes, rules, policies, and procedures to co-workers including employees of the contracted branch offices and to the public.

Minimum Qualifications

Requires a high school diploma or GED.Requires three years of work experience performing a variety of complex administrative support or customer service duties.Related college-level course work may be substituted for up to two years of the work experience requirement on a year-for-year basis.Must possess excellent phone customer service skills, ability to communicate clearly and concisely, both orally and in writing in normal and stressful conditions to avoid confusion and misunderstanding with others.Must be able to remain calm and composed when dealing with distraught or angry people - daily contact with the publicRequires satisfactory completion of the interview process and a verifiable record of satisfactory performance in previous employment. Employment is contingent upon the results of a criminal background check.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore RooseveltMore than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

801 Application Procedures

Submit an application at www.nd.gov/careers by 11:59 P.M. CST on the closing date. Application materials, including resume, cover letter, and transcript, must clearly explain how experience and education relate to the minimum qualifications and job duties.* Applicants who experience difficulties during the application process should contact recruiter@nd.gov or 701.328.3290.*Candidates will be scored on a 100-point candidate questionnaire to be considered for interviews. Application materials, including resumes and attachments, are not considered in the 100-point candidate questionnaire. Applicants must provide detail in their responses to the questionnaire.For more information or if you need accommodation or assistance in the application or selection process, contact Mallory Green, Talent Acquisition Manager, at malgreen@nd.gov or 701.328.2651. Learn more about NDDOT at https://www.dot.nd.gov/.TTY users may use Relay North Dakota at 711 or 1-800-366-6888.NDDOT does not provide sponsorships.

Equal Opportunity Employer

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.