Senior Claims Adjudicator

The Senior Claims Adjudicator is responsible for adjudicating Unemployment Insurance claim issues according to Federal and State unemployment laws and agency policies. This includes reviewing information from claimants and employers to determine benefit eligibility, correcting wage information, assigning benefit charge liability, and issuing appropriate determinations. As a point of contact for customer inquiries, you will answer questions and provide guidance regarding reemployment, benefit eligibility, claim filing, denials, payments, public applications, claim status, technical issues, and inquiries from local office staff.The Senior Claims Adjudicator also coordinates activities within various programs (CWC, Wage Transfer, UCFE, UCX, Wage Protest, and TRA) to meet state and federal program requirements and metrics. This includes advising program requirements, coordinating updates, reconciling billing statements, resolving wage discrepancies, and potentially working with local offices and other agency staff.

Minimum Qualifications

To be considered for this position, you must have the following experience/education combination:a high school diploma or equivalent plusat least six years' experience which included employment, claims, or processing information to assist client.Education may substitute for the work experience on a year for year basis.

Preferred Qualifications

Preferred applicants will have knowledge of the unemployment insurance program and/or program administration experience. Preferred applicants should also be able to demonstrate outstanding customer service skills, communication and listening skills, assessment skills, attention to detail, and ability to work through various challenges and obstacles.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore RooseveltMore than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

380 Application Procedures

All application material must be received on or before 11:59 p.m. on the closing date.JSND does not provide sponsorships.Applications will ONLY be accepted online through the ND PeopleSoft System.In addition to the online application, applicants MUST upload the following documents:ResumeCover letter (addressed to Human Resources Division)Copy of their college transcript (if using to substitute for experience requirement) and At least three business references with contact informationApplications will be scored based on a 100-point job related personnel system.Application materials should include information which clearly articulates how you (the applicant) meet the position's minimum qualifications and can perform the . It is very important to be thorough and detailed on all your application materials.Applicants claiming ND veteran's preference must submit documentation proving their ND residency and eligibility under North Dakota Century Code 37-19.1 by uploading the following:Veteran must upload a Form DD-214Disabled Veteran must upload a Form DD-214 and a current statement of disability from the Veterans Administration which is less than 1 year oldSpouse of Disabled Veteran must upload a Form DD-214, a copy of the marriage certificate, and a current statement of disability from the Veterans Administration which is less than 1 year old or:Spouse of a Deceased Veteran must upload a Form DD-214, a copy of the marriage certificate, and a copy of the veteran's death certificate. For assistance, contact to following individuals in advance of the position closing date:Raeann Schmitcke, Human Resource Officer, at 701-328-2840 or raeannschmitcke@nd.gov for:accommodation or assistance with the application or selection process; ora complete Job Description Questionnaire.Shelley Tidaback at 701-328-2415 for: questions regarding this position's duties or requirements.

Equal Opportunity Employer

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.