Administrative Officer

Are you passionate about providing exceptional customer service while making a positive impact on people's lives? We're seeking a dynamic individual to join our team as an Administrative Officer.In this role, you'll be at the forefront of assisting customers with inquiries regarding unemployment insurance claim statuses, program requirements, and procedures, while also guiding and educating on self-help tools and resources. Utilizing your keen investigative skills, you'll process unemployment insurance claims, conduct fact-finding to determine eligibility, and make decisions in accordance with policy, legal precedents, and state and federal law. You'll review reports on unemployment insurance activity, identify and correct errors, and follow up on issues as needed.If you thrive in a fast-paced environment where you can showcase your customer service expertise while assisting individuals during challenging times, then this is the perfect opportunity for you to make a difference and grow your career.

Minimum Qualifications

To be considered for this position, you must have the following experience/education combination:a high school diploma or equivalent plusat least four years' experience performing claims processing, insurance, payroll, customer service management, administrative or related functions.Education may substitute for the work experience on a year for year basis.

Preferred Qualifications

Administrative Officers possess a diverse set of skills to effectively manage administrative tasks, support organizational operations, and foster a positive work environment. The preferred applicant will have prior administrative experience demonstrating strong organizational, communication, and problem-solving skills. Proficiency in Microsoft office software, attention to detail, and the ability to work effectively with diverse teams and other parties are essential. Experience applying and interpreting federal or state guidelines would also be beneficial in this role.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore RooseveltMore than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

380 Application Procedures

All application material must be received on or before 11:59 p.m. on the closing date.JSND does not provide sponsorships.Applications will ONLY be accepted online through the ND PeopleSoft System.In addition to the online application, applicants MUST upload the following documents:ResumeCover letter (addressed to Human Resources Division)Copy of their college transcript (if using to substitute for experience requirement) and At least three business references with contact informationApplications will be scored based on a 100-point job related personnel system.Application materials should include information which clearly articulates how you (the applicant) meet the position's minimum qualifications and can perform the . It is very important to be thorough and detailed on all your application materials.Applicants claiming ND veteran's preference must submit documentation proving their ND residency and eligibility under North Dakota Century Code 37-19.1 by uploading the following:Veteran must upload a Form DD-214Disabled Veteran must upload a Form DD-214 and a current statement of disability from the Veterans Administration which is less than 1 year oldSpouse of Disabled Veteran must upload a Form DD-214, a copy of the marriage certificate, and a current statement of disability from the Veterans Administration which is less than 1 year old or:Spouse of a Deceased Veteran must upload a Form DD-214, a copy of the marriage certificate, and a copy of the veteran's death certificate. For assistance, contact to following individuals in advance of the position closing date:Raeann Schmitcke, Human Resource Officer, at 701-328-2840 or raeannschmitcke@nd.gov for:accommodation or assistance with the application or selection process; ora complete Job Description Questionnaire.Thomas Hulm at 701-328-2791 for: questions regarding this position's duties or requirements.

Equal Opportunity Employer

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.